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Tidebuy Frequently Asked Questions
How to return a product?
- Please contact Customer Service on their site, indicating the item(s) you would like to return and the reason.
- After receiving return instructions from them, please package up the item(s) to be returned with the original packing.
- Drop off your package at the local post office.
- Most returns are processed within 5 business days after they receive your package. They'll issue the refund to your account if they are not otherwise informed to refund to your payment account in advance.
- Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.
How much will the shipping cost?
- They provide economical parcels, standard transportation and expedited transportation. Different countries and different weight segments have different logistics fees and transportation time.
- The address page in the shopping process has detailed price and shipping time instructions. They have regular or long-term free shipping activities.
- Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
Should I pay for the custom or import tax?
Sorry, they are not sure either.
- Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first.
- In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.
- The rules are different in every country. Unfortunately there is no way for them to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.
- Therefore, they cannot, and will not, offer advice about taxes in your country.