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What is their shipping policy?

Tru diamond ™  Jewelry is easy to buy and easy to own. The goods in stock will be delivered immediately, and customers in the United States, Canada and Europe are expected to receive them within 5 to 10 working days. But remember, tru diamonds ™  Jewelry is not mass-produced, and each piece is carefully handmade. They are a UK based company, and all orders are shipped from their UK distribution center.

How much should I pay for the shipping?

• The prices displayed on this website include value-added tax or goods and services tax. Orders will be issued from their UK distribution center on the basis of DDP, which means that tariffs and taxes are included in the purchase price, and any expenses incurred in the destination country will be borne by the sender.

• The prices displayed on this website include value-added tax or goods and services tax. Orders will be shipped from their UK distribution center on the basis of DDU (unpaid delivery tax), which means that the purchase price does not include tariffs and taxes, and any expenses incurred in the destination country will be borne by the customer. 

What is their return policy?

• Jewelry should be returned to its original packaging. Don't forget to attach your sales invoice (or clear copy), and write down the reason for your return as well as your email address and phone number on it, so that they can contact you when necessary to avoid processing delay.

• Please send an email before sending the project back to them [email protected]. A photo of the item is attached to show its current condition. This is important because in some cases, it may not be necessary for you to return items in order to fulfill the guarantee. 

Important precautions for international customers:

• Don't forget to attach your sales invoice (or clear copy), and write down the reason for the return as well as your email address and phone number on it, so that they can contact you when necessary to avoid delay in processing.

• Traceable Express Services (such as the U.S. Postal service, FedEx, UPS) should be used to send the return intact to monk Global Limited, address: Unit 4 del Guerra court, gelligron industrial estate, tonyretail, Wales cf39 8es, unit 4, unit 4.