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tsEMPORIUM Frequently Asked Questions
What should be noted for the shipping address?
If your package has not been shipped，T S EMPORIUM will modify the shipping address free of charge as requested.
If your package has been shipped，they will charge $15-20 fee for each delivery address changing. They don't offer delivery address changing for all USPS packages if shipped.
T S EMPORIUM reserves right to charge additional fees for packages over 30 lb.
Orders with incorrect shipping addresses will be cancelled. Additional shipping will be required for APO addresses.
How long does it take to process my order?
T S EMPORIUM order processing and delivery is Monday to Friday (except holidays).
They generally need 1 to 2 working days to process and mail your orders.
During periods of peak orders such as Thanksgiving, Christmas, New Year, other major holidays, and special occasions, they may need an additional 3 to 5 working days to process your order.
Due to increased demand during the pandemic, fulfillment and delivery may be delayed. They thank you for your patience and apologize for any inconvenience.
What are the possible reasons for delayed order?
If there are out of stock items in your order, your order delivery may be delayed.
The recipient information you provided is incorrect and does not provide a detailed address.
If your is delivered to your address, but you cannot accept for a various reason, and results in repeated delivery attempts and additional delivery costs.
In case of unforeseen circumstances, the delivery arrival time may be slightly delayed.
What are the requirements for return or exchange online?
The outer packaging of the product is intact, without opening, and the relevant attachments (accessories) are complete.
No scratches, no damage, no traces of use, etc. on the surface of the product.
No signs and labels are torn, modified or altered.
If there are gifts, they must also be returned.
Please be sure to return the included accessories, manuals, invoices, etc. along with the product.
Under what situations returns are not allowed?
There is a special note on the product details page that “7-day returns are not supported”, it is not a quality problem or a delivery problem, and returns are not supported.
Any product not sold by T S EMPORIUM will not be returned.
Quality problem caused by customer’s unauthorized modification of the product will not be returned.
The product image and information on the webpage are for reference only. The color difference between the actual product and the webpage promotional images may be caused by the shooting lights and the color difference of difference displays. This is not a quality problem and will not be returned.