40% Off Udecor Coupon | Apr 2024

How fast does it ship?

• They use standard ground as their primary shipping method. Their warehouse is centrally located in Kentucky, so they can reach the East Coast in 2 days and West Coast in 4 days. For expedited shipping, call them and they'll be happy to provide you with a quote.

• Shipping outside Contiguous US. Orders shipped outside of the contiguous USA (Alaska, Hawaii, US territories and Canada) require special handling and are subject to additional fees. Call them at 1-877-550-0600 for assistance when ordering outside of the contiguous US. For international orders, customers are responsible for all broker and duty fees.

• Freight Shipments. Some orders may be too large or heavy to ship with a ground carrier. In these cases, your order will ship via freight (large truck) with the following restrictions:

• Delivery is to the shipping address only and does not include inside delivery or setup.

Can I make a return at uDecor?

Yes, they accept. Items that have been modified or installed will not be replaced, so please review all the contents upon delivery of your shipment for damage and verify that the items received are correct. Damaged items, or items shipped in error, that are not modified will be replaced promptly. 

What if my order arrives with damage?

If an item arrives damaged or if you receive an incorrect product, contact their customer service staff immediately, no later than 72 hours from the the delivery date, at 877-550-0600. Leave a message if after hours. Photos of the damaged item should be sent to [email protected] . They're happy to replace the item as soon as possible.

When and how will a customer be refunded?

If qualified products are returned within 90 days of the purchase, the customer's credit card will be refunded electronically. If products are returned toward the end of the 90 day period and the refund does not take effect within 90 days of the purchase date, the refund will be issued by check and sent via USPS. Returns may take up to 2 weeks to be processed once received at their warehouse.

What's the warranty limitations?

• This warranty does not cover problems caused by improper installation methods. It covers only installations done in accordance with the installation and handling instructions contained within each box of ProLite Ceiling Tiles. This warranty does not cover damage caused by improper maintenance or by use contrary to their recommendations. This warranty does not cover normal wear and tear or shade changes due to exposure to smoke, fumes, leaks, or abuse. This warranty does not cover labor charges. This warranty applies only to material purchased by you, the owner, in unopened cartons for your own use and not for resale. This warranty is not transferable and applies to the original purchaser only. 

• Please Note: uDecor cannot guarantee that the published surface burning characteristics, fire resistance ratings, acoustical performance, dimensional stability, or light reflectance will remain as stated if the tiles are painted. Painting will void this warranty.