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Pandora (50)
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Pandora Frequently Asked Questions
Who is eligible with ID.me student program?
To verify your status as a Student, you must be actively enrolled in an accredited, government-recognized public or private university or college that grants degrees or certificates in the US. Eligible Students include: College Students, University Students, Community College Students, Junior College Students, Technical or Vocational College Students. NOTE: Students in professional training classes and primary/secondary school students do not qualify.
What is your return policy?
If for any reason you are not completely satisfied with your purchase, you may return items that are unused and in original condition within 30 days of purchase. Damaged/defective items can only be returned by mail and cannot be returned or exchanged in-store. Shipping charges are non-refundable. Last chance or Clearance items are final sale and cannot be returned or exchanged. PANDORA Gift Cards or E-Gift Cards are non-returnable.
Returns by Mail: Complete the Return Form above indicating the quantity, item number and reason code for your return(s). Securely pack your item(s) along with your Return Form. Attach the included prepaid UPS shipping label on the outside of the package. If you cannot locate the return form or prepaid label, please contact the Pandora Jewelry Customer Care Center for further assistance. Drop off package at your nearest UPS Store, UPS Authorized Shipping Outlet or UPS Customer Center. You will NOT be charged for return shipping.
How to clean Pandora Jewelry?
Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewelry. Toothbrushes are ideal for cleaning jewelry with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewelry in clean water. This particular cleaning method should not be used to clean jewelry with cultured freshwater pearls (see Cultured Freshwater Pearls for more details). A silver-polishing cloth is a great tool to make your sterling silver jewelry shine again if the pieces have become dull. However, it will not remove scratches. Silver-polishing cloths may be purchased from Pandora retailers or your local goldsmith.
For leather: For daily cleaning, simply wipe the leather gently with a soft, dry cloth. Stains should be removed immediately before they soak in or dry – use a mild professional cleaner (without chemicals) or a mild soap such as soap flakes or saddle soap. Create suds in a bowl and apply the suds to a soft, lint-free cloth, then wipe the leather. Afterwards, wipe the leather with a dry cloth and add a leather conditioner to protect it further. Remember to keep leather out of direct sunlight.