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U.S. Box Frequently Asked Questions
Do they offer overseas orders?
Currently they only ship within the 48 contiguous United States, Alaska & Hawaii.
They will gladly accept overseas orders that ship to freight forwarders located within the United States, but they will require wire transfers of funds prior to shipping.
What is the return policy?
Returns are subject to a 25% restocking fee plus all shipping costs.
Before returning product you must call them to receive a RMA authorization number.
Return authorizations must be issued within 14 days of receipt.
Returns are not allowed on any custom orders or, by law, on any FDA approved food items including all tins.
What if I received the damaged item?
Photographs of damage must accompany all claims.
They reserve the right to either replace the damaged merchandise or issue a credit for the cost of the damaged goods.
- This decision is at the discretion of U.S. Box Corp.
What are the time frames for shipping?
Most orders that are in stock, pick & pack within 1-3 business days unless otherwise mentioned.
Shipping times vary from 2-5 business days depending on what warehouse they ship from.
While they make every attempt to process orders within this time frame on occasion orders may take longer.
Please call 800-221-0999 x202 about Next Day Shipments.
How much does shipping cost?
Flat Rate Shipping of $20.00 is charged on qualifying orders for plain stock merchandise shipping to the 48 contiguous United States.
Typically your order will be shipped UPS ground or FedEx ground. Printed, Special Order or Custom Quoted products do not qualify for Flat Rate Shipping. These orders will be billed actual shipping charge. Expedited shipping like Next Day Air plus Hawaii, Alaska.
They reserve the right on certain merchandise (marked accordingly), plus some Residential zone shipments to quote actual shipping charges for your approval.
Flat Rate Shipping will not apply for these ground shipments.
If you would like to use your own UPS or FedEx account numbers for shipping, they will waive the $20.00 Flat Rate Shipping charge. They do not ship to APO or PO Box addresses.