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Vet Depot (14)
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Vet Depot Frequently Asked Questions
What if my pet has heartworm infection?
If your pet is infected with heartworm, they will reimburse you up to $600.00 in veterinary fees. To be eligible, your pet must test negative for heartworm when prescribed by a veterinarian, and your pet must be on heartworm medication purchased from VetDepot for 12 consecutive months. If you want to file a claim, please send them the original bill from your veterinarian for heartworm treatment and the negative heartworm test results you received when you prescribed the heartworm medication. Please also include a current positive test and a veterinarian signed certificate certifying that all information is accurate.
Can I ship it for free or return it?
Yes - they offer free shipping on eligible orders over $45 for all 48 consecutive states. These shipping offers do not include the purchase of canned, fresh, frozen dog and cat food, cat litter, bulky or heavy items, or materials that require special handling. Other exceptions may apply and may be noted on the product detail page. All products are shipped Monday-Friday. May not apply to any other discounts or offers. VetDepot may, in its sole discretion, change the terms and conditions of this offer. Your satisfaction is their number one goal, and due to the nature of medical products, they allow you to return any item you purchase under certain conditions.
What is their return policy?
If you are not completely satisfied with your purchase from VetDepot (except prescription drugs and vaccines), they will happily accept your return for a refund. Place your unused, unopened items in the original box and/or new packaging within 30 days for a refund. Please contact their customer service for further assistance. They only offer the highest quality products. If you receive a product that was damaged in transit, please contact them immediately so they can arrange for a replacement product or file a claim with the delivery carrier if necessary. Re-shipping and expedited shipping will be their responsibility.