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Video and Audio Center Frequently Asked Questions
How to return new items?
Videoandaudiocenter.com allows you to return any new, factory-sealed and unopened merchandise within 15 days of your purchase date.
You may choose a full-credit product exchange or a full credit by the same means payment was made. Shipping charges cannot be refunded.
All returned merchandise must be unregistered, in complete original manufacturer’s packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards.
How much does the return shipping cost?
You are responsible for shipping any return product to their warehouse.
In the case that you exchange a defective product for a new product, Video & Audio Center will provide and pay for the outbound shipping for replacement merchandise.
Returned merchandise must arrive no later than 14 days after they provide you with a Return Authorization Number.
What if I received the damaged or defective items?
Videoandaudiocenter.com allows you to return a damaged or defective item within 10 days of your purchase date.
You may choose a full-credit product exchange or a full credit by the same means payment was made.
Please include a detailed written description of the defect and how to replicate the problem. Merchandise found to be non-defective will be subject to a 20% restocking fee.
Additional fees may be assessed for missing hardware.
How to package the return?
Returned merchandise must include all factory packed accessories in the original carton with all UPC and Bar Codes intact.
Incomplete returns will receive a reduced credit reflecting any missing accessories.
Return merchandise must be double boxed with no writing on the manufacturer's box.
Your Return Authorization Number must be displayed prominently on the outside of the shipping box.
Can I return a gift card?
You may return items for which you used Gift Cards in accordance with their regular Return Policy.
After making a purchase, they recommend that you keep your Gift Card until you receive the item and are sure it's what you want.
The Gift Card amount applied to the item being returned will be credited back to your Gift Card.