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Vila (48)
All 48
Editors' Pick 5
Coupons 19
Deals 29
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Vila Frequently Asked Questions
How can I track my order?
As soon as your parcel has left our warehouse, you’ll receive an e-mail with a tracking number, so you can follow the parcel until you get it.
It may up to 2 working days before the tracking information is available.
The tracking can only start once the package has arrived at the sorting facility in your country.
How does the Home Deliver work?
If you choose home delivery, your parcel will be delivered directly to your door between 08.00 and 17.00 Monday to Friday.
If you are out when your parcel arrives, the courier will put a card in your letterbox with all the necessary information on how to collect your parcel from your postal outlet.
Your parcel will be available at the postal outlet for 14 working days, after which it is automatically returned to us.
Please note that you can also use DHL tracking to track your parcel if the tracking link you received does not work.
When will I receive my refund?
It may take up to 14 business days for the item to get back to their warehouse.
Once they’ve received your parcel in the warehouse, they will send you a return confirmation email.
Once your return has been processed, they will issue a refund to the payment method that you chose when you made your order.
Please note that it can take several days before the money is back in your bank account, depending on the terms and policies of your bank.
How to make a return?
Return your item using the bag / box it was delivered in. If you no longer have the original packaging, you can use any other bag or box of your choosing.
Place the items you want to return in the parcel.
Stick the prepaid return label on the parcel, and make sure that it covers the original shipping label.
Seal your return parcel securely so that it doesn’t get damaged on its way back.
You can return your parcel through your local An Post post office. Orders delivered by DHL Express must also be returned via An Post.
Remember to ask for a receipt as proof that you have returned the parcel and keep it till they have processed your return.