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How can I track my order?

• As soon as your parcel has left our warehouse, you’ll receive an e-mail with a tracking number, so you can follow the parcel until you get it. 

• It may up to 2 working days before the tracking information is available. 

• The tracking can only start once the package has arrived at the sorting facility in your country.

How does the Home Deliver work?

• If you choose home delivery, your parcel will be delivered directly to your door between 08.00 and 17.00 Monday to Friday. 

• If you are out when your parcel arrives, the courier will put a card in your letterbox with all the necessary information on how to collect your parcel from your postal outlet. 

• Your parcel will be available at the postal outlet for 14 working days, after which it is automatically returned to us.

• Please note that you can also use DHL tracking to track your parcel if the tracking link you received does not work.

When will I receive my refund?

• It may take up to 14 business days for the item to get back to their warehouse.

• Once they’ve received your parcel in the warehouse, they will send you a return confirmation email.

• Once your return has been processed, they will issue a refund to the payment method that you chose when you made your order.

• Please note that it can take several days before the money is back in your bank account, depending on the terms and policies of your bank.

How to make a return?

• Return your item using the bag / box it was delivered in. If you no longer have the original packaging, you can use any other bag or box of your choosing.

• Place the items you want to return in the parcel.

• Stick the prepaid return label on the parcel, and make sure that it covers the original shipping label.

• Seal your return parcel securely so that it doesn’t get damaged on its way back.

• You can return your parcel through your local An Post post office. Orders delivered by DHL Express must also be returned via An Post.

• Remember to ask for a receipt as proof that you have returned the parcel and keep it till they have processed your return.