20% Off Willygoat Coupons & Promo Codes | May 2024

How does WillyGoat deliver my order?

• Most of the products sold by WillyGoat are large items and ship via “LTL” (less-than-truckload) freight, delivering curbside at the shipping address. LTL freight is a common delivery method in the industry and is by far the most cost efficient way of moving large items through the contiguous United States. Orders are shipped and received on Monday through Friday (excluding bank holidays), are typically in transit for 3-10 business days.
• Very large items (ex. water slides and very large playground equipment) may ship via dedicated truck/van, referred to as an “FTL” (full truckload) freight shipment. FTL shipments have a short transit time as they generally go door-to-door. Regardless of how the order is presented at checkout, WillyGoat may ship orders with many and/or large items via FTL freight or dedicated truck/van.
• Parcel packages may ship via FedEx, USPS, or UPS Ground services, depending upon the originations point’s availability and regardless of what is displayed at checkout.

What is Return policy of Willygoat?

• If you are not satisfied with your order, you must return the product unopened within 30 days of shipping date. And shipping costs incurred by WillyGoat may be deducted from your refund.
• To return a wooden swing set and other residential items, you will receive a refund of the total order amount minus a restocking fee of 10% of the purchase plus all shipping costs incurred by WillyGoat, regardless of what you paid for shipping.
• Returning commercial grade playground or park equipment will depend upon the manufacturer’s process and a refund will be issued for the total order amount minus a restocking fee of 25% of the purchase plus all shipping costs incurred by WillyGoat, regardless of what you paid for shipping.

What is Cancellation policy of WillyGoat?

Orders cancelled within 2 hours of being placed will not be subject to any fees. Two hours after an order is placed with a credit card or PayPal, you may be subject to a fee of 3.5% of your total order amount to cover transaction fees as well as any restocking and shipping fees outlined before, which will be deducted from your refund amount.

Why isn’t shipping calculating for my address?

All addresses for shipping are typically generated from Google Maps. Occasionally the site will experience issues with calculating shipping due to a less common spelling, an address that is not easily found, or a close neighborhood that isn’t publicly accessible. Please call them (888) 920-4628 to make sure they can get your correct shipping pricing.