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Why hasn't my order's tracking status updated?

Orders shipping to Texas, Illinois and Oklahoma are often passed to a local shipper in the area. There may be a delay in the time between the shipping label being created and the local shipper receiving the package. When the local shipper receives the package, the tracking status will be updated and your order will be close by.

How long will it take to receive my order?

Orders generally ship within 1-3 days from their New York headquarters. Depending on location, you will receive all in-stock wines between 2 and 14 business days after placing the order.

Where should I ship my order?

They recommend that you ship your wine to a work address, or one where an adult will be available to sign for your shipment. Their providers will make three delivery attempts before returning the shipment to them. They do not ship to P.O. boxes, FedEx offices or UPS offices.

Does Wine Express offer discounts on higher quantity orders?

Yes, many wines have an "up to 15%" case discount. You can order a mixed case and each wine will be discounted at its individual discount rate. Case discounts are not applicable to samplers, wine clubs, gift baskets or sale wines.

Why do champagne orders take longer than other orders?

Champagne orders require additional due diligence. Therefore, all Champagne orders require 3-5 days processing. Unfortunately, express delivery is not available on Champagne.

How do I know the size of the wine bottle?

All wines are 750 mL, standard bottle size, unless indicated otherwise in the product description or title.

After I placed my order, the wine went back ordered. What happened?

They make every effort to monitor inventory and display accurate inventory levels. However, occasionally, due to overwhelming demand they need to reorder a wine, causing a delay in shipment.

Does WineExpress.Com sell or rent my email address to other companies?

They do not sell or rent your email address to other companies. When you sign up for email communications from WineExpress.com, you may be contacted by their partner companies, Wine Enthusiast Catalog and Wine Enthusiast Magazine, about their products, services, and promotions that may be of interest to you. Each of their affiliates has a privacy policy that is consistent with their own.

Once I place an order, Can I modify or cancel It?

• After placing an order, any changes must be made on the phone at (800) 962-8463. If your order has already shipped but has not yet been received, shipping charges will not be refunded. Please call Customer Service at 1-800-648-6058 between the hours of 9am-5:30pm EST. Monday through Friday. If it has already shipped you will be asked to refuse the order when it arrives and when the merchandise is received back at their warehouse you will be refunded for the purchase price and sales tax.

• They guarantee satisfaction. If you are disappointed in your wine order for any reason, they will make it right.

What are my shipping options?

They offer Free Ground Shipping when you spend $149 or more going to the same address, which includes packing your wine in special protective boxes. Free shipping does not apply to gift baskets or wine clubs. Rates for gift baskets and wine clubs are stated in the checkout process. Wine clubs, gift baskets, and samplers are not eligible for expedited shipping.