Wine Racks America Frequently Asked Questions
What if I received a damaged item?
While most shipments are received without issue, from time to time packages can be damaged in transit.
Their goal is to help you assess the damage as quickly as possible and get a replacement in your hands.
The best way to document damage is with a cell-phone picture that can be emailed or texted to their Customer Service department.
Once you have a picture, simply contact them at 1-866-477-1840 to get the ball rolling.
What are not covered by the money back guarantee?
All sales on custom products are final. Money Back Guarantee does not cover custom made products.
Money Back Guarantee does not cover any alterations or modifications made to products post-shipment.
Customers may request an exchange or a refund of defective products within that period.
Do they guarantee on order delays?
3-Day, 2-Day or Next Day Services: Should orders arrive later than the guaranteed delivery date on your receipt, you may contact them within 5 business days for a refund of shipping fees.
This refund may be full or partial and is entirely at their discretion.
Buyer agrees that under no circumstances will Wine Racks America be held liable for any damages or claims resulting from items arriving after the guaranteed delivery date.
Can I cancel my order after maplacing it?
Provided your order has not shipped, you may cancel for any reason for a full refund.
If you choose to cancel your order, please contact their customer service department quickly to ensure the product will not be shipped.
Cancellations on orders that have already shipped are covered by the terms of their 30 Day Money Back Guarantee. Their customer service department can be reached at 1.866.477.1840.