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XJD (9)
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Expiry Date: Expires in 5 days
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XJD Frequently Asked Questions
How do they deliver?
All orders will be processed within 7 business days and delivered within 5-15 business days. If it takes more time than usual, please feel free to contact them by emailing [email protected]. All products will be shipped from US warehouses. Currently, they ship packages by partnering with UPS and USPS.
I received a gift, can I return it?
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit corresponding to the return value. Upon receipt of the returned item, a gift certificate will be mailed to you. If the item was not marked as a gift at the time of purchase, or the gift giver sent the order to themselves to give it to you later, they will refund the gift giver and he will know about your return.
How do I qualify for a return?
Their policy is valid for 30 days. If 30 days have passed since your purchase, they will not be able to offer you a refund or exchange. To be eligible for return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. In order to complete your return, they will need a receipt or proof of purchase. Please do not send your purchases back to the manufacturer.
Where is the refund?
Once your return has been received and reviewed, they will send you an email notifying you that they have received your returned item. They will also notify you to approve or deny your refund. If you are approved, your refund will be processed and a credit limit will be automatically applied to your credit card or original payment method within a certain number of days.