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What is their return policy?
You may return any replacement parts within 30 days of purchase. They will refund you the amount of the returned item within the first 30 days from the date of your purchase. Refunds will be made to the payment type used at the time of purchase. Returns will be processed within five business days of receipt of the item at their warehouse.
How to return it?
Contact them first and they will issue you a Return Authorization Number (ra#), so they can track shipments back to their warehouse and apply your credit accordingly. Once you receive your ra#, they will notify you of the correct return shipping address. Please write it on the outside of the shipping box in a prominent place. If they send you a calling label (prepaid return label), you will get a label to put on your box that includes their address and rma number.
What is their shipping policy?
They are happy to offer FedEx, UPS and USPS for purchases shipped within the US. They ship to Alaska, Hawaii and Puerto Rico via the USPS. Orders received before 2pm PST are usually processed within 1-2 business days. They ship from their US warehouse at aviation heights. Free shipping applies to continental US, excluding hi, ak and pr. Orders in Hawaii, Alaska and Puerto Rico will ship with USPS instead of FedEx unless you ordered paid FedEx Ground Service at checkout.
Does Zak Designs support warranty?
Yes. At Zak Designs, they strive to provide you with quality products. Unfortunately, something can happen during the manufacturing process, so they offer customers a limited lifetime warranty on specific products. It covers material and workmanship issues as long as they are not caused by the product being used in a way other than its intended way.