Alison + Aubrey Frequently Asked Questions
Through what carrier do your orders ship?
All U.S. orders are shipped via USPS first class mail. Expedited shipping can usually be accommodated for an additional fee. Please contact them after placing your order for details and price quote.
Did you receive my return yet?
You will receive an email notification when we process your refund. Please allow up to 20 days for your package to arrive and us to refund your original form of payment.
Can I exchange the item I just received for a different piece on your site?
At this time, they cannot process exchanges. If you need a replacement for the same item, please order it from their site and follow the returns process for the original item.