Details
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What are the delivery times?
Domestic First-Class and Standard Post typically take 3-7 business days for delivery. When using expedited shipping method such as UPS Next Day, their warehouse requires one business day for order processing, so please expect a UPS Next Day shipment to arrive two days after the order was placed.
International and military orders may experience delays in shipping due to inbound and outbound processing. First-Class International and Standard International Shipping orders typically take 3-6 weeks for delivery.
While Standard International Shipping is conveniently priced, do note that it provides limited tracking information. If you wish to track your package closely, or at all, they recommend choosing one of the USPS branded shipping options.
My order history is incorrect/not showing. Will I still receive my preorder items that have not been shipped?
Yes! All preorders placed before July 20, 2021 will be shipped according to the product’s shipping schedule. Please check the specific product’s detail page for shipping schedule updates.
Orders are shipped according to when orders are received. Please note that this schedule is subject to change pending unforeseen shipping circumstances and impacts from the global COVID-19 pandemic.
How do preorders work?
Preorders are items that are available for sale but don't ship until a later date (specified on the product detail page). When you purchase a preorder product you are billed immediately upon checkout.
This ensures you will receive the product once it becomes available.
All non-personalized preorder items can be cancelled for a full refund up until the product ships. After the product ships,their normal return policy will take effect.
Can you tell me the shipping rate on my order?
Shipping rates vary by your location and the size of your order. The easiest way to find out the exact shipping rate for your location and order is to go through the process of placing an order.
When you reach the page where shipping options are presented, you’ll see a drop down menu with different shipping options and their costs for your exact location and order.