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Can I return the items at Colorado Ski Shop?
Yes, If free shipping was offered and an item is returned Standard shipping charges will apply and be deducted from refund. Standard shipping charges are $20 for boots and $40 for skis. All returns that have been approved must arrive within 10 days of date Ra# was issued. If an item was shipped incorrectly by us a call tag will be issued and all shipping charges will be refunded.
How should I return my product?
Please make sure that you have written your Ra# clearly on the outside of the box. If the steps are not taken the following may apply:
Your item may be refused
There may be a 15% re-stocking fee applied to packages arriving without a valid RA# or that are returned outside the time window of 10 days after RA issued.
All items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories.
Packages must be returned prepaid.
Refunds will only be made via the method in which the order was paid.
We strongly suggest sending returns insured for the full value and with a tracking number to insure a full and prompt refund.
All shipping and insurance charges will be refunded for product shipped in our error.
When will I receive my refund?
Credits will be issued after the warehouse receives, inspects and processes your return, which can take up to 5 business days. You will receive a confirmation email when your return has been processed. Credit card refunds can take up to 72 hours to reflect on your statement.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse. International orders are subject to receiving country's taxes. These are not included in price.