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What accessories do I receive with my eyewear?
They always include all the materials provided for your eyewear from the brand. All of the eyewear comes with a protective storage item and cleaning cloth. Some products may have more accessories included. They also offer a range of additional eyewear Accessories.
Are prescription sunglass lenses free?
No. If you wish to place an order for prescription sunglasses, you will need to pay for your lenses. They fit their quality optical branded lenses into all of their eyewear so you won't receive your prescription sunglasses with the brand's lenses e.g. Ray-Ban prescription sunglasses with Ray-Ban prescription lenses.
What payment methods can I use?
They accept all major credit/debit cards. PayPal is also accepted as a payment method.
Does my eyewear come with a warranty?
All designer glasses and sunglasses frames come with a warranty. For most brands, this warranty policy is for 1 year but you can find exactly how long the warranty is for each frame on its individual product page.
This covers any defect caused by faulty materials or by poor manufacture. The warranty does not cover normal wear and tear. If you accidentally damage your eyewear, let them know as they may be able to help with a repair.
Proof of purchase is required for any faults to be repaired under the manufacturer's warranty. They may ask that you provide photographs showing the suspected fault before requesting the return of the item.
How can I track my order?
All orders can be tracked through your online account; simply log in to view.
Once your order has been dispatched, they will provide you with the tracking number for your shipment.
For their UK customers, their delivery company will send you a text message update of when your parcel is dispatched, delivered, or ready for rescheduled delivery if you were out.
What if I am out when the item is to be delivered?
If you know you won't be home when your item arrives, you can send a text message to the delivery company to reschedule a more convenient time for you.
Sometimes, your order may be left with your neighbour; if this happens you will be notified via text message.
If you don't want your delivery to be left with your neighbours, please contact the Customer Service Team who will then offer you an alternative solution.