Details
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How long will it take to receive my order?
Orders are usually received within 5-8 business days.
Can I buy a gift card / gift voucher?
They do not currently sell gift cards/ gift vouchers.
Can I ship to an alternative address, including a work address?
Yes, just add the appropriate details during the checkout process. Once the order has been shipped, they're unable to change the address. Once your order has been placed, they will be unable to amend any details or cancel your order.
Do you offer a repair service?
They do not offer resoling or repair services for any of their shoes. This is because their footwear design means that the midsole and outsole are very strongly bonded together, and so it’s not possible to repair or replace them without damaging the footwear. Please contact their Customer Service team on 1-877-861-1988 or email them at [email protected] if you need further help.
If you want to return your items.
If for some reason you wish to return any product purchased on their website you should follow the return instructions provided on the paperwork included with your delivery.
Please COMPLETE the RETURN FORM on the reverse of your receipt and include it inside your package.
If I want to return the items, what do I need to pay attention to?
In all cases, except where an item is faulty, the item(s) returned must be in their original and saleable condition without having been worn outdoors. This includes all packaging and labeling.
All footwear will be inspected on return.
Goods are your responsibility until they reach our warehouse, so make sure you package them up well to prevent any damage or lost shoes during shipping.
The initial SHIPPING & HANDLING charge incurred in ordering the Product(s) being returned IS NON-REFUNDABLE (unless otherwise stated).
Please indicate the REASON FOR RETURN using the CODES provided and, in the case of a fault or error on our part, please provide a full description in the space provided. We appreciate your feedback and will use it to improve our service.
What if I get the wrong merchandise?
In the odd instance that items have been shipped to you that do not conform to your original order, they will refund you both your shipping & handling charge incurred in ordering the Product(s) being returned and return postage. Please use the returns label provided on your receipt or return the items to us using standard shipping (retaining your proof of postage for reimbursement).