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Her Hair Company Frequently Asked Questions
How many bundles should I order?
The key to determining how many bundles to purchase depends on the lengths you are wanting. As all bundles are the same weight (3.3oz), the longer bundles have shorter wefts, and the shorter bundles have longer wefts.
For a full sew-in,theyrecommend 3-4 bundles of hair. For lengths over 18”, they recommend ordering 4-5 bundles of hair.
A closure is a great addition to your install, as you will have no leave-out. This is considered a full protective style, and none of your hair will be exposed.
How long will it take for me to receive my package?
They have a standard 48-72 hour processing time prior to the shipment of all orders.
This processing timeframe is subject to change due to sales or holidays.
Please review their shipping methods to receive an estimated timeframe of received your package.
Her Hair Company is not at liberty to calculate or charge customer as they have no control over the fees required outside of regular shipping fees.
How should I care for my hair?
All virgin hair reacts differently to product and regimens. Please be mindful to stay away from ingredients that can strip your extensions of moisture such as parabens, sulfate, and silicone.
By rule of thumb, they recommend co-washing your bundles weekly and shampooing bi-weekly to rid your bundles of any excess product. Deep conditioning can be done as needed.
How to track my order?
You will receive an email with a tracking number once your items have been shipped.
If you do not receive a tracking number within 2 business days of placing your order, call Her Hair Company at 1-888-597-6667. Please, have your order number prepared when you call.
They do not ship on weekends, holidays, and in the occurrence of a natural disaster.
How do I make a return?
All hair has undergone a quality assurance process to ensure it is free of imperfections. If you receive an item that is damaged, defective, or materially different, please call customer service at 1.888.597.6667 within 3 business days of the receipt date.
If the hair received does not meet their brand standards, they will gladly exchange it and begin the exchange process per their cost.
Their fulfillment department must inspect all incoming shipments to ensure all product is in its original condition. No in-store credit will be given if product has been unraveled, co-washed, or manipulated in any manner from its original state.