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Can I check in early or check out late?
Early or late check-out isn’t always available. Please contact your chosen Hotel du Vin hotel directly in advance and they will be able to advise you. Contact details for each Hotel du Vin property can be found by selecting your hotel from the hotel locations page.
Do you have parking? Is it free?
Every Hotel du Vin is different and parking may be limited where available. Please see your chosen hotel for directions and local parking information including charges, or contact the hotel directly. Contact information for each hotel can be found on the individual hotel location page
Can they get an extra bed or camot in their room?
Extra beds can be booked in advance at an additional £30. Not all room types can accommodate extra beds, so please be aware that you may need to upgrade to a larger room. Cots are supplied free of charge. Any cots or extra beds must be booked in advance of arrival with their Reservations Team on 0330 016 0390.
Which rooms are accessible and how can I book them?
The number of accessible rooms can vary by hotel. For more information on accessible rooms and to make a booking please contact their reservations team on 0330 016 0390
I have a gift card, how do I make a booking?
Gift cards cannot be used to purchase any pre-paid or advance purchase rates online. They can be spent in any Hotel du Vin; in the bar, brasserie, spa, or against an overnight stay. They can also be spent at their sister company, Malmaison.
My booking failed online, what should I do?
If you have an issue while completing your online booking, please contact the Hotel du Vin reservations team on 0330 016 0390 Opening Hours: 9am to 7pm Monday to Friday, 9am to 5.30pm Saturday, 10am to 4pm Sunday and 9am to 5.30pm on Bank Holidays.
I’ve booked via a third-party and want to cancel, what should I do?
Please contact the company you booked with, they will be able to advise you of the terms and conditions of your booking, and will make any permitted changes on your behalf.