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Jumia Nigeria Frequently Asked Questions
Can I return an unsatisfied item and how?
You can initiate a return within 15 days for Jumia Mall items and 7 days for other eligible items if you receive a wrong, damaged, defective or counterfeit item
When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging.
They recommend that you keep the original carton and packaging material for a smooth and easy return.
If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
Get your refund within 24 hours when you drop off item at the nearest Jumia dropoff station. Eligible Fashion items Only.
Once I initiate a return, what happens next?
If the package was delivered to you and you requested for a pick-up, their delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item(s) in 3 business days.
If you initially picked-up your package from one of their stations or chose to drop-off at one, please take the items to the selected pick up staion ONLY.
What are the delivery methods offered by them?
Door Delivery: Delivery time starts from the day you place your order to the day one of their delivery associates makes a first attempt to deliver to you. Delivery will be attempted 2 times over 5 days (7.00 am to 5.30pm ) after which the item will be cancelled.
Pickup Stations: Delivery time starts from the day you place your order to when you receive the first SMS to pick up your order from their pickup station. Please note: 9mobile subscribers may be unable to receive text messages. Ensure you pickup your item within 5 days, otherwise it will be cancelled.
When will my order be delivered?
Order placement after 2pm is +1 day added to the delivery timelines.
This however excludes Jumia Express orders placed to Lagos, Ibadan and Abeokuta with a cut off time of 6pm.
That is, only Jumia Express orders placed after 6pm in these locations will have the additional +1 day added to the delivery timelines.
For delivery of large items to Port Harcourt, please use timelines quoted for Other Cities.