How many cleaning processes are there?
There are two stages. Every product goes through a thorough cleaning process. All previous data is safely removed and a clean copy of the operating system is installed. Each product is then thoroughly externally cleaned to ensure accurate visual inspection and your satisfaction. During the repackaging phase, the units are subjected to a final visual inspection, packaging and labelling.
What is their return policy?
Order cancellation requests must be made prior to shipping. Once the tracking number is generated, there is no guarantee that the cancellation request will be fulfilled and a $35 interception fee will be charged. For security reasons, they cannot change the shipping address for any reason. Returns may only be requested within fourteen days of delivery. They issue a refund minus the original, and return (if applicable) shipping and processing after return and inspection. Refunds will be processed within five business days of return. Store credit refunds are available immediately, while refunds to the original payment method are usually available within ten business days of processing. Refunds (including store credits) cannot be modified once processed.
What is their shipping policy?
If any paid shipping method is selected, your order will be processed and shipped the same business day if placed before 2:30 PM ET. With free shipping, your order will be processed and shipped within two business days. Orders are processed during business hours only (8:30am to 4:30pm ET Monday-Friday). When your order ships, you will automatically receive an email with a tracking number. If the tracking number is invalid, please wait twelve (12) hours for the carrier to update the tracking status. Any delays in shipping are the responsibility of the carrier and are not eligible for any reimbursement of shipping costs. They reserve the right to cancel any orders, including those that do not meet their safety requirements. Orders over $750.00 paid with PayPal require an adult signature for delivery. They cannot deliver to PO Boxes or APO/FPO/DPO addresses and any failed delivery attempts to these or similar types of addresses will be subject to a $35 interception fee.