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Promo Detail: Free UPS Ground shipping on Order over $69. (2-3 business days from dispatch)
Can they cancel or modify their order?
If you need to change or cancel your order, please contact them and let them know asap! Orders move quickly through their systems, enabling them to dispatch them as quickly as possible, so they can't guarantee that they can modify or cancel the order once it has been placed (even if it hasn't left their warehouse yet). However, they will always try, and if they cannot do so, they can guide you through their return process.
Can they change the good?
Yes! Items purchased directly from their website can be exchanged for an equivalent value within 30 days of the date of delivery. For an exchange, contact their customer experience team who can guide you through the process. Any items returned must be unused and resellable. Unfortunately, they can't offer free returns, so you'll be responsible for any return postage, and they always recommend using a tracking mail service.
Can they return it?
Yes! Items purchased directly from their website can be returned within 30 days of their delivery date. Any items returned must be unused and resellable. Unfortunately, they can't offer free returns, so you'll be responsible for any return postage, and they always recommend using a tracking mail service.
Can they update their shipping address?
If your order has been sent and you have received an email with a tracking link, then unfortunately, no! Once they ship from their warehouse, they are unable to make any changes to the order (including the full address). Hopefully there is still a way to receive your order at the address provided, or you can try contacting the Courier directly to see if they can help (although unfortunately this is usually not possible). If you would like to talk to someone on their team, please feel free to contact them, but please be aware that there is very little they can do in this situation. If you have not received a shipping confirmation email, they may update your details, but they cannot guarantee that. Please contact their customer experience team members as soon as possible.