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Do they offer lowest fares available?
They're committed to offering you the lowest available fares for specific flights. Generally, the lowest fares for any given flight are available through their website, www.norwegian.com. If you don't have a specific flight date or time, they'll suggest a range of different fares for you to choose from.
What is the assistance in the event of a cancellation or delay
They strive to make sure that all of their flights depart on schedule, but unfortunately sometimes things don't go to plan.
If your flight is cancelled or delayed, they'll do their utmost to rebook you on their next available flight to your destination. They'll also make sure you're taken care of with food, access to communications and accommodation (if needed) in line with EU regulation 261/2004.
If your cancelled flight is considered to be within their control, you may also be entitled to compensation in line with EU regulation 261/2004.
What if my baggage delayed?
If your baggage doesn't arrive on the same flight as you to or from the U.S, they'll do all they can to locate it and deliver it within 24 hours. They'll reimburse your costs in line with the provisions outlined in the Montreal Convention. They will, of course, also refund any baggage fees charged if your bag is lost.
How can I share my comments?
They’re always interested to hear what they’re doing right and wrong, and how you think they can improve. Every suggestion helps us build you a genuinely better travel experience.
Get in touch with them through their Contact Centre if you'd like to give us some feedback or if you have any concerns. They'll acknowledge within 30 days and a subsequent response will be sent within 60 days of the date received.
They do their best to answer your questions on social media as quickly and as thoroughly as they can, but unfortunately they can't provide a formal response through these channels.
The Customer Relations Department can be contacted online, or by post; Norwegian Air Shuttle ASA, Customer Relations, PO Box 115, 1330 Fornebu, Norway.
How can I keeping my information updated?
If your flight is delayed, cancelled or diverted by 30 minutes or more, they'll do their best to let you know within 30 minutes after they become aware of the disruption. They'll also provide this information on www.norwegian.com and through our Contact Centre.
They'll make announcements at the boarding gate area for flights departing from the U.S. Flight display systems will also be updated, provided that they have control over such displays or can provide the information to those who do.