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34 used
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30 used
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Shake Shack Frequently Asked Questions
Can I order on the Shack App at all locations?
The Shack App is available at most U.S. locations*! From the app’s home screen, select your pick-up type, then search for the nearest Shack by city, state, ZIP code, or location. If your app doesn’t load locations, double-check that your location services are enabled. *Excluding airports and stadiums.
What can I order through the app?
Pretty much everything depending on the location! You'll find all of their Shack classics as well as their limited-time menu items, from burgers and chicken sandwiches to lemonades and fries.
The location I want isn’t showing up on the app or website. Why can’t I place an order?
It's possible that your Shack temporarily disabled mobile ordering if they have a high order volume at that time. Each location sets its own order limits based on what they can handle so they can ensure great guest service. If you'd like some more info, reach out via their contact form!
Can I cancel an order?
Orders placed for ASAP pick-up can't be cancelled once submitted. Any other app or online order can be cancelled up to 30 minutes before your selected pick-up time.
I forgot to apply a promo code to my order. How can I apply it?
While they aren’t able to retroactively apply a promo code to your order, you can redeem it on your next order while the code is still valid!
Does Shake Shack deliver?
They sure do: You can get delivery on the Shack App or their website—for just 99¢—from most of their Shacks! You can also get delivery on third-party delivery platforms like Grubhub, Uber Eats, Postmates, Door Dash, and Caviar.
What can I order through delivery?
Most of their classic menu can be delivered, plus any of their limited-time menu items.
Do you charge a delivery fee?
It's only 99¢—now and always—for delivery orders placed on their Shack App or website. Even better? If your order's $35+, they'll waive the delivery fee! Please note that they charge a small-basket fee for orders under $12 to account for extra costs.
What’s on the food truck’s menu?
Most Shack classics are available. ShackBurgers, SmokeShacks, Shroom Burgers, Shack Stacks, Chick’n Shacks, Chick’n Bites, Hot Dogs, Crinkle Cut Fries, Shakes, Floats, Cups of Custard, and Canned Water or Shack 2O. Due to equipment restrictions, some Food Truck Menu omissions include Cheese Fries and Concretes.