Details
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What is their return policy?
Want to return items to get a refund? Within 14 days after the order arrives at your shipping address, they accept a refund in its original state.
Do you want to return the exchanged items? They accept the exchange of goods in their original state within 30 days after the order arrives at your shipping address.
They do not accept any return of orders or items returned to them outside these time frames, which may cause your order / item to be returned to your original shipping address.
Their goal is to refund you within 5 working days after receiving the order / project.
All goods are inspected when they are returned. In order to qualify for refund / exchange, all goods should be returned to them intact, unwashed and undamaged. If the tag has been removed, the item with the tag cannot be returned. (for example, sdmn two tone technology slides should be returned with the original shoebox, and sdmn color block hoodies should be returned in zipper barcode bags).
- The returned orders are the responsibility of the customer before they arrive, so please ensure that the package / package is properly sealed and packed to ensure that it will not be damaged during transportation.
- They suggest that any returned items will be returned by tracking delivery to ensure the safety of your parcel order.
Can I make change for my order?
If you place an order and realize that the size of the goods you ordered is wrong or the shipping address is wrong, please send an email to them as soon as possible. They recommend checking all details before checkout and contacting them to correct any errors / typing errors, as they are not responsible for any orders marked as delivered and provided with the wrong address.
Please use the customer contact form on this page or email the support team at the following address: [email protected] The team will do its best to modify your changes before the order is shipped.
What is their shipping policy?
UK orders: their UK orders are shipped through DPD tracked and Royal Mail tracked 48 for any areas that DPD currently cannot cover. The tracking information will be sent to the mobile number / email address provided at the time of checkout.
Global orders: their global orders are shipped through DHL Express worldwide and DPD europe/dpd air international. If you can, please enter the contact phone number and email address when checking out. Tracking updates and delivery options will be sent to the contact information provided.
Indian customers: all orders sent to India need to send the receiver KYC document (government approved identification and address certificate) to the customs so that the customer can receive the package. Unless KYC documents and authorization approval are received, import customs clearance cannot be started. They can upload here: www.dhlindia-kyc.com.
Please note: couriers (such as DHL and DPD) cannot send to email addresses. Please do not use the P.O. Box as your delivery address, because this will not only cause your order to be undelivered, but also cause you to incur expenses for re delivery.