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What can I learn about the return policy?
If you are not completely satisfied, or there is a problem with your order, please contact them at customerservice@silkroadteas.com or 415 458 8624 within 30 days of delivery and they will arrange for the return of your order.
To return an item for full credit, please include the original receipt and packaging and tell them your reason for return. They will be happy to refund the shipping cost if the return is the result of their error. Your return will be processed upon receipt of your package.
What is the shipping policy?
They offer FREE shipping via USPS or UPS Ground for internet orders over $75.00. Offer will show at checkout. Free shipping offer is valid in Continental US only. Retail orders placed Monday through Thursday usually ship within 24 hours.
Orders placed Friday through Sunday will ship the following week. All orders placed within the United States will ship via FedEx Home except those addressed to P.O. Boxes, APO, FPO, rural addresses, Guam, US Virgin Islands, Hawaii and Alaska, which will ship via the United States Postal Service.
If they can answer any questions about ordering, please call them at 877 458 8629 or 415 458 8624 or e-mail them at: customerservice@silkroadteas.com.
What can I learn about the green tea?
The least oxidized of teas, green varietals offer flavors ranging from vegetal and cream-like to toasty, nutty, naturally sweet, and clean.
China produces the greatest varieties of specialty green teas in a season that runs from March through May. Green teas will vary in name, appearance, and taste from province to province and region to region.
Known for their fresh flavors, the wonderfully diverse tastes of greens are shaped by the traditions of the area, soil and weather conditions, the timing of the harvest, the plucking standard, and processing of the leaves.
Once plucked and in the tea maker's hands, various methods are used for shaping the leaves - rolled, pan flattened, torn - to name only a few.
Then the leaves are "fired" - a method whereby the leaves are heated, drying the leaf and stopping the oxidization process and preserving the rich colors they have come to enjoy.
What is Tea Box Sachets?
You will taste the difference of their award-winning sachets! When they first considered putting their teas into sachets, it seemed they should offer lovers of tea and folks interested in tasting good tea a product that truly brought the natural and wonderful flavors of tea and herbs to the cup.
That meant sourcing the grades of teas for which they have become well known and they believe the consumer market is increasingly interested in.
Teas that offer flavors that are unadulterated, so you can enjoy their natural and complex flavors. It meant organic, fresh herbals, full of flavor and goodness.