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What should I do if I receive the missing or wrong items?
Sometimes, a product substitution will be made if an item is discontinued or out of stock. Substitutions will only be applied if they can provide you with a higher quality product.
If you believe you received the wrong product, first check your invoice as a substitution may have been made.
If you still think you received the wrong item, do not open the package if possible. Contact their Customer Service department.
Can I make a return at SolarCovers.com?
All return requests must be made within 30 days of purchase.
Not all items may be returned. Chemicals, custom orders, special orders and unpackaged solar covers and unfolded liners are non-returnable.
They will provide you with a Return of Merchandise Authorization (RMA) from their Customer Service Department prior to returning your item.
Without this number they will not accept your package and it will be returned to you.
The item must be clean and in resalable condition. Original packaging or box is preferred.
A 20% restocking fee will be charged for returns. Restocking Fee waived if you want store credit. Restocking Fee waived if you make a purchase of similar value. Original shipping and handling costs will not be refunded. The customer is responsible for all return shipping costs.
How do I know what size Solar Cover to buy?
When you measure your pool for your new solar cover, measure the longest and widest points of the pool. Include steps and love-seats. If possible, lay the solar cover over the pool, bubble side down and leave it for a day or two before trimming it. This will allow the cover to "open" a bit and allowing packing wrinkles to fade, giving a better end result.
What if I need to trim my Solar Cover to fit my pool?
After your solar cover has come out of the box, and has laid over the pool for a day or two, it is time to trim it. Use a sharp pair of scissors or a razor knife. The idea is to have the cover fit edge to edge, end to end. Cut the solar cover all the way around the pool if necessary; be sure to cut the corners to the proper radius.
They like to use the edge of the coping stone as a guide for their razor knife. This also ends up with a cover that will curl up on the edge of the pool. This keeps the pool cleaner than a solar cover that does not quite cover from edge to edge, but has gaps on the sides.
How should I store my Solar Cover?
The best way to store your solar cover is with a roller, or a solar cover reel. The solar cover is attached to the roller with straps, and is rolled up when the cover is not in use. Most rollers have wheels that can be used to store the cover and reel when it's party time or when you just don't want it around. Most solar covers come with a large bag for storage. You can just pull the solar cover off of the pool, fold it and put it in the shed or garage. When storing your solar cover for the winter, use a swimming pool cover cleaner and deodorizer.