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Starfire Direct (47)
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Editors' Pick 5
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Details 06/08/2025
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Details 05/22/2025
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Starfire Direct Frequently Asked Questions
How much do I need to purchase to be eligible for the free shipping?
Starfire Direct offers free shipping on most orders over $149! If your order is less than $149, you only pay a flat rate shipping fee of $9.95. Free shipping and flat rate shipping applies to deliveries within the 48 contiguous United States. Additional shipping fees apply to Alaska and Hawaii. Some restrictions may apply.
What is included with White Glove Delivery?
White Glove Delivery is their premium delivery service, in which they deliver your product to the location of your choice (such as your backyard), unpack the product, and haul away all debris from the product packaging. They are unable to offer complete assembly, gas hookup, or installation with this service.
How do the Remote Electronic Fire Pit Inserts work?
Once power is applied to the unit (120vac or 24vac), the system will allow gas to flow to the pilot assembly- the hot wire igniter will glow igniting the gas. The thermocouple on the pilot assembly will sense this pilot flame and safely open the valve to the main burner- the pilot flame then ignites the main burner. If at any time the pilot flame is lost, the unit will turn off the gas for safety, and then automatically restart.
What is the difference between valance and market edge umbrellas?
The Valance features a skirted trim whereas the Market features a sleek double folded and stitched edge without the skirt. Regardless which you prefer, both provide ample shade for your FIM Umbrella.
What is Starfire Direct return policy?
Starfire Direct accepts returns of new, unused and resalable merchandise as long as the item is in its original packaging. Even if you receive free or discounted shipping, shipping does have some cost and that cost is not refundable. You will receive a full refund, minus any shipping charges. All returns and exchanges must be made within 30 days of the delivery date.