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What about international returns(outside the United States)?

• You are responsible for all shipping costs and other costs incurred for returning your item (unless otherwise specified). Original shipping costs are non-refundable and your refund will be on the product cost only.

• The time it will take for your returned item to arrive to them and be processed will vary depending on the shipping method you select. Once received, they will process the refund within one week and your funds should appear within 2 weeks of the return being processed.

• If you are shipping an item over $75, they recommend adding tracking and insurance to the shipment. They cannot guarantee that they will receive your returned item.

What about custom duties and tariffs?

For their international customers, shipping charges do not include any potential tariffs, duties, custom or other fees or taxes that an individual country may impose upon import. You are responsible for any additional fees that may be levied by the country where the product is being imported.

What if late or missing refunds?

• If you returned a digital or physical product please allow up to two weeks for your charge to be refunded.

• If after two weeks you do not see your refund appear, please first call your bank or credit card to confirm whether it is pending.

• If the bank or credit card does not see your refund pending and you still have not received your refund after two weeks, please contact them at [email protected].

How can I exchange damage order?

They do their best to ensure you receive undamaged products. If, however, you have received an item that is defective or was damaged prior to arrival, they will promptly exchange it upon notification for an identical product. If this occurs, please send them an email at [email protected], and instructions will be provided for returning the defective or damaged merchandise.

what informations do they collect from me?

• to provide targeted advertising and marketing services;

• to administer their site and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes;

• to improve their site to ensure that content is presented in the most effective manner for you and for your computer;

• as part of their efforts to keep their site safe and secure.