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Can I make a return at Water Pumps Direct?

• You can return any "unopened" products and accessories within 30 days of shipment for a full refund. Simply return the item to them, shipping prepaid via UPS or fedex. The use of unapproved shipping methods often leads to delays and damages that affect their ability to process your refund. 
• "Opened" and unused original packaged products and accessories can be returned within 30 days of delivery * subject to a 25% replenishment fee to cover the cost of testing, cleaning, and repackaging. Simply return the item to them, shipping prepaid via UPS or fedex. The use of unapproved shipping methods often leads to delays and damages that affect their ability to process your refund..

What should I pay attention to when I make a return at Water Pumps Direct?

• These items are shipped to you directly from the manufacturer and can be returned with the manufacturer's approval. If approved, you may be responsible for the cost of shipping the product round trip, as some products include free shipping, but shipping may be included in the retail price. You may also have to pay a restocking fee of up to 25%.

• Before you sign the carrier's delivery receipt, you must take the time to inspect the goods. If you sign a delivery receipt without inspecting the goods, you will be responsible for filing a shipping claim and arranging for repair or return of the damaged goods. Claims for concealed damages must be reported immediately.

• Once the item is installed, it cannot be returned. Any damage due to improper installation is the responsibility of you or your installation. A warranty claim can be made, but it is up to the manufacturer's judgment if they will cover any costs associated with the faulty installation.

How long can I get my orders at Water Pumps Direct?

They make shipping advice easy. After you place your order, you will receive an order confirmation email. Your order will remain in the processing state until it is shipped, at which point you will receive a shipping notification email. If you have multiple items on your order, you may receive multiple tracking numbers as items may be shipped separately.

What should I do if I receive defective product at Water Pumps Direct?

• They encourage you to test the product within 15 days of receiving it so that they can quickly resolve any mechanical issues. If you think your product is defective, don't worry.

• In most cases, this is a simple problem that can be solved over the phone. You are also welcome to contact the customer service department of the manufacturer. They have professional technicians on call to help you solve problems. Please have your model number and serial number for fastest service.

• Under federal shipping regulations, engine-driven equipment cannot be returned once gas or lubricating oil has been used. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair, possibly under warranty.

Can I cancel orders at Water Pumps Direct?

Orders that have already been shipped cannot be cancelled. If you reject an order that has already been shipped, and not because of damage, you will be responsible for paying the order return fee. They charge a fee from the freight carrier for the return of shipped items, which depends on the rejected item and destination location.