Details 12/31/2025
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Expiry Date: 12/31/2025
Serena and Lily (50)
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Details 12/31/2025
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Expiry Date: 12/31/2025
Details 12/31/2025
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Expiry Date: 12/31/2025
Details 12/31/2025
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Expiry Date: 12/31/2025
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Details 05/10/2025
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Expiry Date: 05/10/2025
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Serena and Lily Frequently Asked Questions
What is their return policy?
They hope you like your choice, just as we like design. If you are not completely satisfied with your purchase, they are happy to return most of the goods to you within 30 days after receiving the products.
To start the return, please select the support icon in the lower right corner of the page, or call the customer service department or your local design store at 866.597.2742 to obtain the return authorization.
Commodity exception
All bedding and mattresses can be returned within 60 days after receipt to obtain a full refund of the goods.
Serena& Lily does not accept the return of the following items: gift certificates, fabric samples, fabric yards, open wallpapers, wallpaper samples, art collections, cribs, or any previously installed lighting or hanging items.
Serena& Lily does not accept the return or cancellation of the following items: customized orders, customized interiors, customized cushions or customer's own materials (COM) pieces.
- All goods purchased at their point of sale and floor models purchased at their design store are sold "as is", without warranty, and cannot be returned.
How much should I pay for the return?
All white gloves, selected rooms and items returned at the door will receive a 15% return restocking fee, and all FedEx (parcel) items (except bedding) will receive a return restocking fee of $15 per shipping label. All return and replenishment fees will be deducted from your refund.
Except for bedclothes, all FedEx (parcel) items will be returned with a return freight of $15 per shipping label.
All return freight will be deducted from your refund.
What is their shipping policy?
They are happy to provide a uniform price for the applicable products shipped to one address for each order. According to the delivery method, an unlimited number of qualified items can be delivered at a single flat rate. Please refer to the rate below.
FedEx standard delivery: $19
FedEx Express: $49
FedEx super express: $99
Home delivery: $99
Delivery options: $99
Delivery of white gloves: $299
note: Serena& The actual transportation costs Lily pays will vary, and may include handling and packaging costs they incur that exceed the prices charged by FedEx or their other delivery partners.
Some items delivered by selecting rooms or doorsteps may be eligible for free upgrade to white glove delivery. If the goods meet the conditions, the upgraded distribution will be automatically applied without any charge, and will be automatically included in the unlimited uniform rate of white glove distribution.