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What is the shipping policy of International Customs?

International shipping times may vary slightly based on customs. Any fees incurred through customs are the sole responsibility of the customer. They are required by law to fill out a customs form for every international shipment stating the package contents and value of each item.

What if I Lost or Stolen Packages?

• They cannot be held responsible for lost or stolen packages after they have been delivered based on the tracking number or delivery confirmation number. 

• Packages will be left in your mailbox (if they fit) or on your door step if you are not home. If you live in an area that has had problems with deliveries in the past, please make sure you will be home to receive the package or have it delivered to a secure location. 

What is return policy?

They firmly stand behind all of their products and take great pride in their reputation for quality and value. If you are dissatisfied with your purchase for any reason, you may return unworn items for a prompt refund within 30 days of the order date subject to the terms below:

• Clearance/Sale items may not be returned or exchanged.

• When trying on items that included a panty or stockings, please do not try that part of the item on as they will not be able to accept it if it has been worn.

• Shipping charges are non-refundable. If your order was shipped with free 2 day shipping, a 10% restock fee will be applied to cover the original shipping expense.

• Returns received after 30 days will receive a refund in store credit.