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BestBus Frequently Asked Questions
Why should I become a VIP Member ?
If you travel with BestBus more than twice a year (roundtrip) you will recover your membership fee by earning a free ticket, additionally BestBus offers you discounts on every ticket purchased, the ability to reschedule with in two hours of departure time and other special offers.
What is benefits of BestBus Prime?
When traveling by Prime Bus luxury bus service from NYC to DC, you'll be privy to the most up-to-date accommodations. With comfy, wide leather seats and extra legroom, you'll be comfortable no matter where your next stop is. BestBus also offers free movie streaming and bottled water to all Prime Bus customers, in addition to squeaky-clean restrooms and free Wi-Fi. What's more, you can reschedule your Prime Bus service for a later date any time. Really convenient!
Does BestBus offer the ability to make changes to my reservation?
Yes, you can change your reservation 24 hours prior to your trip. It can be done by you online, by clicking the Reschedule a Reservation under the Reservations menu. BestBus members (their frequent traveler members) are allowed to make changes up to 12 hours before departure, VIP members are allowed to make changes up to 2 hours before departure.
What is BestBus`s policy on luggage and bicycles?
You may bring your bike with you however you should arrive early because it will depend on available luggage space. You may bring a maximum of three pieces of luggage to be stowed in the luggage compartment under the bus. The weight of each piece may not exceed 50 pounds. BestBus takes no responsibility for lost, damaged, or stolen property. One small carry-on is allowed in the coach if it fits under the seat or in the overhead bin on the bus. Any luggage with wheels must be stored under the bus.
Is smoking or drinking alcoholic beverages allowed on BestBus buses? How about snacks and other beverages?
In order for BestBus to secure the health and safety of our passengers and drivers, smoking and drinking of alcoholic beverages is not allowed on any BestBus buses. If you violate this rule, you are subject to being put off the bus at a place to be determined by our driver or greeted by law enforcement at your destination. Passengers may transport unopened alcoholic beverages in their luggage under the bus for use at their destination. Non-alcoholic beverages and snacks are ok as long as you do not annoy your fellow passengers and the bus is kept clean.