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How do I submit a claim for reimbursement to Medicare?
If you have Medicare coverage and want to be reimbursed for your purchase, you will need to provide them with a copy of your doctor's prescription for the type of medical device prescribed at the time of your diagnosis. Once the purchase is complete, you will need to print a copy of your Cascade Healthcare Solutions order confirmation and print and complete a Medicare one-page claim form (Form 1490). Some devices require a certificate of medical necessity. Once you have your prescriptions, order confirmation and Medicare claim form ready, you can give them to your Medicare carrier. Medicare will usually reimburse up to 80% of the price, and your secondary carrier will usually cover the rest of the cost.
What are your shipping methods?
They ship primarily via UPS, FedEx and USPS, but occasionally use ground shipping for larger items. Expedited shipping is available upon request for an additional fee. They do not ship to P.O. Boxes.
Orders received by 2pm PT, Monday through Friday, will be processed and shipped the same day, excluding holidays (subject to stock and availability). Orders placed on a holiday will be shipped on the next standard business day.
Most products will arrive within 1-2 business days. Because they ship from warehouses throughout the United States, your order will be shipped from the closest warehouse that has the item you purchased in stock. If your order contains multiple items, they may arrive on different dates due to product availability at the warehouse they ship from.
What should I notice about order tracking?
When your item is shipped, you will receive an email to the address associated with the order containing tracking information. If you have any additional questions about order tracking, please email tracking@cascadehealthcaresolutions.com or call at (877) 480-3028.
