Details 11/29/2025
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Expiry Date: 11/29/2025
What do customer returns and refunds look like under federal law?
In addition to requiring retailers to accept returns of defective items, federal law imposes a "cooling-off rule" that gives buyers three days to cancel purchases of $25 or more. Under this rule, the right to cancel for a full refund will be extended until midnight on the third business day after the sale.
Can I cancel my order?
They do their best to ship within 3 business days and have a very short cancellation window due to fast turnaround times. If they see your cancellation request before they process your order, they'll be happy to cancel your order for a full refund, but once the order is processed, they won't be able to cancel it anymore.
How soon will I receive my refund?
After receiving your return and checking the condition of your item, they will process your return. Please process your return at least seven days after receiving your item. Depending on your credit card company, it may take 1-2 billing cycles for refunds to appear on your credit card statement. They will notify you by email when your return has been processed.
What is their return policy?
Thank you for your purchase. They want you to be happy with your purchase. However, if for any reason you are not completely satisfied with your purchase, you can return it to them for a full refund only. Hollywood Sensation 100% Satisfaction Guarantee allows customers who are unsatisfied with their purchase to receive a full refund up to 30 days time of purchase. Buyers must return product/products to Hollywood Sensation and must contact in writing cancellations of purchase before 30 days of purchase to receive a refund. All returned items must be in new and unused condition with all original labels and tags attached.
What is their shipping policy?
They only ship to the shipping address provided and cannot ship to multiple addresses. If you wish to ship your order to different addresses, please place an order for each shipping address. All wholesale orders are final and cannot be returned or exchanged.