Details 28 used
Promo Detail: Don’t want to pay full? Then, click here and take advantage of this offer to get items from $64.95 when you make the purchase on puppethut.com.
What if the order is lost?
They understand how frustrating it can be when you don't get an order. Please check with your EMAIL (USPS), family and neighbors when confirming delivery. If you confirm that you did not receive the item, please contact them at [email protected].
They will submit a loss tracker or loss claim (the carrier will come back in a few days to verify the delivery of your order).
If the carrier thinks the shipment is missing, please let them know if they would like them to reship or refund.
What if the goods are damaged?
For UPS/Fedex/USPS deliveries: please notify us of any damage and defects within 48 hours of receipt date. We shall lodge a claim against the shipping carrier for all damage caused during transit. Please provide us with a simple picture of the package you received and we will provide you with a return label or pickup (please let us know if you would like us to send you a replacement when the pickup item is moved, or refund the returned item when you receive it). Tip: Be sure to keep the original boxes (this is evidence of packaging damage) so that the shipping company can come and inspect them. Loss of original packaging may be denied for damage claims. Any personal damage caused by mishandling or abuse will void the warranty.
For freight and LCL - please check the package at delivery before driver leaves. Please indicate all damage on the B/L prior to signature. By signing the BILL of lading without damage, you confirm receipt of the package in good condition.
How can I exchange goods?
Please contact them at [email protected] within 48 hours of receiving your original order. Tip: Please don't throw away the original boxes and bags.