5% Off SPOTAHOME promo codes | Apr 2025

Do they offer any guarantee?
Yes, they do.

• They guarantee provides an alternative solution to traditional deposit and rent insurance.

• You will only receive booking requests from pre-screened tenants, who will benefit from being able to rent on fairer terms without providing a traditional deposit.

• Their guarantee protects landlords’ rental income while reducing the administrative burden involved in recovering costs in the event of damage or a rental default.

What if a payment request is challenged by a tenant?

• They always aim to find a mutually agreeable outcome. However, where the tenant disputes a payment request, they will ask both parties to provide evidence supporting the request.

• On the basis of the written and photographic evidence provided, they will determine whether the payment request is valid under the Guaranteed terms and conditions.

• If a payment request is considered invalid, they will charge a fee of £50.

When should I update the availability of my property listing(s)?

It is important to regularly update the availability of your listings as this will help the position of your listing in the search and display results.  You should update your property availability when:

• The availability has changed due to the property being occupie.
• The availability has changed due to a tenant leaving the property.
  

• The availability remains the same but hasn’t been updated within the last 14 days. Their data shows that tenants are twice as likely to book a property if the calendar has been recently updated.