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How do I check the status of my order?

If you want to check on the shipment status of your recent order, click here to login to your NetZero email account. Your shipment confirmation email provides the tracking number for your order.Customers normally receive their orders within 3-5 business days. If your item has not been delivered after 5 business days, click here to contact customer service.

Which payment options are available?

They accept credit cards that have the VISA, MasterCard, American Express, and Discover logos.At this time, they do not accept checks, money orders, or payment via electronic checks.

What can I learn about the services for advertisements?

• United Online provides advertising solutions to marketers with brand and direct response objectives through a full suite of display, search, email, and text-link opportunities across its Internet properties. 

• Think of them as a bridge; on one side is your product or service, on the other side their millions of themers. The Internet is constantly evolving and growing and it’s their job to help you take advantage of that. They’ll show you who to talk to, how to talk to them, and where to talk to them.

What can I learn about the cancellation policy?

• Either you or NetZero may terminate or cancel your account at any time. Visit My Account for information on how to cancel any continuous service plan. 

• Except as specified herein, you will not be entitled to a refund. Other than to receive a return of refundable amounts as further described herein, cancellation is your sole remedy with respect to any dispute with NetZero. 

• This includes, but is not limited to, any dispute regarding the NetZero Services, the Rules and the enforcement or interpretation of the Rules, NetZero's policies and practices including their Privacy Policy, your ability to access the NetZero Services, the content available on the NetZero Services, and any matters relating to billing.

What can I learn about equipment of warranty disclaimers?

• NetZero will not accept returns/exchanges for Equipment not purchased directly from NetZero, including purchases from authorized NetZero retailers. 

• If you purchased your Equipment directly from NetZero, your Equipment is covered by a limited warranty from its manufacturer. 

• This manufacturer's limited warranty provides that your Equipment will be substantially free from material defects, under normal use in compliance with the manufacturer's and NetZero's instructions, for a period of one (1) year from the date you receive the Equipment ("Limited Warranty"). 

• This Limited Warranty excludes any defects resulting from abuse, misuse, neglect, theft, vandalism, fire, unusual physical or electrical stress, water, extremes of temperature, an act of God, use of the Equipment by an unauthorized person, your failure to comply with the Equipment manufacturer's or NetZero's policies or with any other instructions provided by the Equipment manufacturer or NetZero, actual or attempted alteration of or additions to the Equipment not explicitly approved in advance (in writing) by the Equipment manufacturer and NetZero,