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What is return policy?
Products may be returned for a refund, less original shipping cost, for any reason, within 45 days. Products are eligible for refund if returned in new condition, free of hair and odor with sewn-in tags intact. Return processing time can be 5-10 business days depending on your credit card company. Final sale items and custom orders are not eligible for returns or exchanges.
If a manufacturing or material defect is found within 90 days of purchase, a full refund or replacement will be made subject to submission of pictures or product itself. please email them at [email protected].
How should the Fleece fit on my dog?
Each dog will have a slightly different fit depending on their shape and size. Generally speaking, they suggest a snug fit with the length nearing the base of the tail. Their fleece is exceptionally stretchy and soft, ensuring a comfortable fit.
Can my dog wear the coat all day?
Yes, they have many customers whose pets wear the Goldpaw Fleece and Duluth Double Fleece all day. Even in the summer months when the air conditioning is being used, the Goldpaw Fleece comes in handy.
What is the warmest coat GoldPaw offer?
The Duluth Double Fleece is the warmest fleece they make, perfect for deep winter weather. If you are looking for warmth and weather protection, they suggest their WinterPaw or their waterproof RainPaw, and layering over a Goldpaw Fleece for even more warmth.
My dog has an unusual shape; does GoldPaw offer custom orders?
They sure do! Custom fees start at $10.00 in addition to the item price. Unfortunately, due to the custom nature, they cannot accept returns or exchanges on custom orders. Please call them at 952-405-6347 or email them at [email protected] they will email you back their customs form asking for measurements. They will get you set up in no time!