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Kulie Bike Bags (6)
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Editors' Pick 5
Coupons 1
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Details 05/26/2024
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Details 05/26/2024
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Details 05/10/2024
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Kulie Bike Bags Frequently Asked Questions
Do I have to return the damaged item?
Yes, they do expect to have all defective items returned to their warehouse within 15 business days of claim date. Failure to return damaged items may result in a declined future warranty claim.
For second claims, they require the damaged item to be returned before a replacement will be shipped.
Most of their bags are hand stitched and they are able to repair and reuse returned bags in several cases.
What is the warranty policy?
Having your trust comes first, and they will do all they can to earn it. They believe 100% in their product and stand by the quality of their workmanship and materials.
Reach out whatever concern you might have and they will make it right. No need to worry, seriously!
They at Kulie want you to enjoy your biking experience, not worry about whether your possessions are secure.
For any disappointments you have with their products related to the materials, components, or the quality of their workmanship, reach out to them.
All Kulie products are covered by their 3 year warranty. This means that for up to 3 years after you buy any Kulie gear, they will make sure your bag is free from manufacturing defects and is functioning properly. They are committed to making the absolute best gear available and are here to back it up.
What are not covered by the warranty policy?
This warranty does not cover damage caused by accidents, normal wear and tear, or negligence (no, they won’t replace your bag if you decide to take a carving knife to it, or if you melted the strap on accident on the stove top).
This warranty also does not cover cosmetic issues. Normal wear and tear, scratches, color wear out - these are signs of pride, please wear them!
But if you ever experience a manufacturing defect that affects the functionality of the product – they will either repair or replace your product with gear in the same or better condition.
Because they are committed to minimizing waste, you may receive a pre-owned replacement that has been inspected and cleared to be fully functional.