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What is their return policy?

• For faulty / incorrect items, after performing the above operations, a message box will be displayed, in which you need to provide more information about the order, and then contact customer service to help solve the problem.

• Or, if you encounter any problems, please log in to your account here and contact them. Once you have processed your return, you will have 14 days to return your items to them. Please put the items back in their original packaging, pack them safely, and ensure that their return form is included. When you return your items to them, you need to obtain a postage receipt certificate.

• You are responsible for any items you accept and return before they arrive at their warehouse. Please make sure you send your items back to them using the express service that ensures the value of your items.

• If you request a replacement item, but the item is no longer available, they will process a refund and return it to the original account you used to purchase the item.

What is their refund policy?

• All successful returns will be credited to the original payment method. The original freight is not refundable. Once we process your tax return, they will notify you by email.

• Due to COVID-19, please note that the processing of your tax return may be delayed. Please allow up to 5-7 working days from the date of delivery of your tax return, and then process your refund. Please note that once the refund is processed, it may take 3 to 5 working days for them to be displayed in your account (depending on your bank).