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Saltrock Frequently Asked Questions
What is the same day dispatch policy?
The cut-off time for same day dispatch is 3pm Monday - Thursday. Same day dispatch is a guide to when your order may be dispatched from their warehouse and is not guaranteed.
As shipping is closed during this period, they're upgrading all orders this Bank Holiday weekend to Free Next Day delivery.
All orders will be processed on Tuesday 19, for a Wednesday delivery.
What is the shipping policy?
Standard delivery in the UK is £3.95 and is sent by Royal Mail. Delivery is free on orders over £50.
The expected standard delivery time is 3 to 5 working days from your order being placed.
Please note that during sale periods delivery times may be longer.
UK Next day delivery is available for any orders placed before 3pm Monday - Thursday and costs £4.95.
If you order after 3pm, during the weekend or bank holiday, your order will be dispatched the next working day.
How to start a return?
Returns sent from UK addresses are free via Royal Mail’s online Tracked Returns service. You will need to go online, print and attach the label to your parcel in order to send it back to their returns department.
Create a returns label on the Royal Mail Website.
Follow the instructions to create your returns label.
Either print & attach your returns label to the front of your package OR take the QR code from the Royal Mail website to your local Delivery Office who will print a free returns label for you.
Remember to enclose the completed returns slip that was sent with your order.
You will be able to track your return via Royal Mail's website. They'll begin processing your return as soon as they receive it.
When should I return my product?
If you are not 100% satisfied with your product they are happy to offer a full refund or exchange (if possible) as long as the product is returned to us in a new, unworn condition with the original packaging within 28 days after your delivery date.
They aim to issue refunds on returns within 7 to 10 days of receipt of the item back into their returns department.