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What is return policy?

• Their policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately they can't offer you a refund or exchange.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• To complete your return, they require a receipt or proof of purchase.

• Please do not send your purchase back to the manufacturer.

• There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to their error.

• Any item that is returned more than 30 days after delivery.

What is refund policy?

• Once your return is received and inspected, they will send you an email to notify you that we have received your returned item. They will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

What is shipping policy?

• To return your product, you should mail your product to: 240 Bald Hill Road Warwick Rhode Island US 02886.

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. They don't guarantee that they will receive your returned item.

How do I remove wrinkles from the curtains?

• There are a number of options, and they're going to make 2 suggestions.

• Use a steamer. Steamers work well on all types of fabric, especially polyester.

• If you don't have a steamer, place the curtain(s) in the dryer with a damp towel using a low heat setting. They have personally seen success with this method and is usually the best course of action. You may need to repeat the process twice, but it should help significantly.

How many curtains come in one package?

SmartSheers are sold as single units. Simply purchase 2 units to properly dress a window.