30% Off Swiggy Coupon | May 2024

Can I get my refund?

• Buyer may be entitled to a refund for prepaid Orders.  Swiggy retains the right to retain the penalty payable by the Buyer in Section I(2) from the amount refundable to him/her.

• The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;

• Buyer may be entitled to a refund upto 100% of the Order value if PDP fails to deliver the Order due to a cause attributable to either PDP or Swiggy, however such refunds will be assessed on a case to case basis by Swiggy.

• All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice in case Buyer don't choose to credit it to Buyer’s wallet with his/her Swiggy Account;

What is the customer cancellation policy?

• As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed. 

• However, subject to Buyer’s previous cancellation history, Swiggy reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of Swiggy. 

• If Buyer cancels his/her Order after one minute of placing it, Swiggy shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Swiggy, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants and PDPs.

What to do if I want to cancel my order?

• They will do their best to accommodate your request if the order is not placed to the restaurant (Customer service number:  080-67466729). 

• Please note that they will have a right to charge a cancellation fee up to full order value to compensate their restaurant and delivery partners if your order has been confirmed.

Can I change my personal information after I placed the order?

• It is not possible to make any significant change to the shipping address after you placed your order with them. 

• However, minor modifications such as changing unit numbers, street names, landmarks, etc. are allowed. 

• If you receive the delivery manager's details, you can call him directly, otherwise you can contact their customer service team.