20% Off Easy Spirit Coupon | Apr 2024

Where is my refund?

• For self-shipped returns, PLEASE WAIT 21 DAYS FOR YOUR REFUND TO APPEAR ON YOUR CREDIT CARD STATEMENT and your refund email to be sent from the date you send in your return.

• Please allow up to 7 days for transit and 14 days for your return item to be received into their facility and processed.  It must be inspected for condition and your card credited for the purchase. 

• If, after 21 days from the date you postmarked your return, you do not yet see a credit or an email referring to same, please contact them.

• Please note: Agents do not have returns information until your return is posted and may not submit a refund claim until 21 days have passed.

What should I do if you have recieved the wrong item or goods arrived signficantly damaged?

• Please accept their apologies and submit the claim below immediately.

• The erroneous or damaged part of your order is eligible for a full refund with all restocking fees waived within the standard return time window. Please note that for an item to be 'wrong' it must be a different UPC than what was ordered.

What's the restocking fees?

• With the exception of mis-shipped goods, damaged goods or lost packages, all returns are subject to a restocking fee of $6.95 per order. 

• This is to cover a portion of the expense of shipping, receiving, paying for return postage and restocking the goods and will be charged in all cases.

• They are unable to cancel any order that has begun the shipping process.  Only orders in the status of Processing may be cancelled.

Can I cancel my orders?

• There are two ways to cancel your order if it qualifies: 

• The Order Confirmation email you received contains a link to cancel your specific order (this link is dynamic and you must obtain it from the email).

• Check your order status here. If your order status is Processing, you will see a link directly under the order number and to the right of 'reorder' that says 'cancel order'.  If this link is not present and your order is not in the status of Processing, this order cannot be cancelled.

• In either case, you will be directed to a page where you will be asked to confirm the cancellation.  This will then redirect you to a confirmation page and you should receive an email within 1 hour confirming your cancellation.

What should I do if my package has been lost?

• If your package has been lost after being shipped, and you have been charged for the items, they will assist in finding or promptly replacing your purchase.

• A package should be considered lost if:

• It shows as delivered to the wrong location.

• It shows as delivered to you more than 2 business day ago.

• It is 'stuck' in the UPS system for more than 5 business days.

• Please file a lost package report to log the claim. 

• They will research the shipment, attempt to find it, and failing recovery issue a credit to you in the form of gift card or tender-type refund. Gift card reimbursements are eligible for price adjustments related to the lost purchase.

• Please expect 3-4 business days for a representative to assist you.